IviBet Privacy Policy

At IviBet, we take your privacy seriously and are committed to protecting the personal data you share with us when you use our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you play at IviBet Casino, make deposits, withdraw winnings, or contact our support team. By registering an account and using our services, you agree to the practices described below.

Information We Collect

We at IviBet collect several categories of information to provide you with a secure and personalized gaming experience. Our IviBet platform gathers data at the point of registration, during gameplay, and whenever you interact with our customer support team or make a transaction.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We gather payment information, including card details, e-wallet identifiers, and cryptocurrency wallet addresses used through CoinsPaid
• We track your gaming activity, including games played, bets placed, deposits, and withdrawals
• We record technical data such as IP address, device type, browser version, and login timestamps
• We may request identity verification documents, including photo ID, proof of address, proof of wealth, and proof of funds, as part of our KYC procedures

How We Use Your Information

Our IviBet team uses the information we collect to operate our services responsibly and in compliance with our license from the Kahnawake Gaming Commission. We use your data to verify your identity, process deposits and withdrawals, prevent fraud, and ensure that our platform remains safe for every player. Our Ivi Bet systems also use your activity data to tailor promotions, such as our welcome bonus, Friday Reload, and Unlimited Bonus offers, to your preferences.

We at IviBet may also use your contact details to send you important notifications about your account, security alerts, and updates regarding our terms and conditions. If you have opted in, we may send you marketing communications about new bonuses, tournaments, or features available on IviBet.

Legal Basis for Processing

We process your personal data based on several legal grounds. In most cases, we rely on the necessity of processing to perform our contractual obligations to you as a registered player. In other cases, we process data to comply with our legal and regulatory obligations, including anti-money laundering and responsible gambling requirements. Where applicable, we may also rely on your consent, particularly for marketing communications, which you may withdraw at any time.

Sharing Your Information

Here at IviBet, we do not sell your personal data to third parties. However, we may share certain information with trusted partners who help us operate our services, including:

• Payment processors such as Visa, Mastercard, Skrill, Neteller, ecoPayz, and CoinsPaid, which handle your deposits and withdrawals
• Identity verification providers who assist us in confirming your age and identity
• Game providers such as Pragmatic Play, Evolution, NetEnt, and other studios featured on our IviBet platform, who may receive limited gameplay data necessary to operate their games
• Regulatory authorities, including the Kahnawake Gaming Commission, when required by law
• Fraud prevention and security services that help us protect your account and our platform

We require all third parties with whom we share your data to maintain appropriate security measures and to use your information only for the purposes we specify.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Our IviBet Casino retention periods are generally aligned with regulatory requirements under our Kahnawake Gaming Commission license, which may require us to keep certain records for a minimum period after account closure. When data is no longer needed, we securely delete or anonymize it.

Your Rights

We want you to have control over your personal information. Depending on your jurisdiction, you may have the following rights regarding the data we hold about you:

• You can request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing
• You can withdraw consent at any time where we rely on consent as our legal basis
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at [email protected] or reach our data protection contact at [email protected]. We aim to respond to all requests within a reasonable timeframe, and our live chat team is also available 24/7 if you have questions about how we handle your data.

Data Security

Our IviBet platform uses industry-standard security measures to protect your personal and financial information, including encryption technologies and secure servers. We restrict access to your data to authorized personnel who need it to perform their duties. While we take extensive precautions, we encourage you to use a strong password and keep your login credentials confidential to help us keep your account at IviBet Casino secure.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site, remember your preferences, and analyze how our platform is used. Our IviBet cookies help us recognize returning players, keep you logged in, and present relevant promotions. For more details, please refer to our separate Cookie Policy.

International Data Transfers

Because IviBet serves players across many countries, including Germany, Canada, Brazil, and the Philippines, your data may be transferred to and processed in jurisdictions outside your country of residence. We take steps to ensure that any such transfers are conducted with appropriate safeguards in place, consistent with applicable data protection laws.

Children's Privacy

Our services are intended only for individuals who meet the legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our platform or by email. We encourage you to review this policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to us. Our support team is available around the clock via live chat, or you can email us at [email protected]. For privacy-specific concerns or complaints, please contact [email protected], and we will do our best to assist you promptly.